Q: My order is incomplete. What should I do?

A: For any orders that don’t complete or issue an error message, contact Customer Service at 877.421.7160, from 8:30 a.m. – 5:00 p.m. EST, Monday through Friday to confirm your order and your payment information.

Q: When will my order ship?

A: Orders received before 1:00 p.m. EST will ship the same day. Orders received after 1:00 p.m. EST will be shipped the following business day (excluding holidays).

Q: How long will it take for my order to get here?

A: All orders are shipped via USPS, and are expected to arrive in two to five business days from the ship date within the 48 continental states.

Q: How much is shipping?

A: Shipping is free for domestic orders. Additional charges apply for expedited shipping and international orders.

Q: Do you ship to international addresses?

A: Yes, ellura is available worldwide. All prices are in USD. Additional shipping and handling fees will be added to international orders. You can contact us prior to ordering to get an estimate on shipping.

Q: I didn’t receive my order. What should I do?

A: Contact us within 15 days of your order date so we will be able to track or replace your order.

Q: Do you offer any kind of guarantee?

A: Yes. We support our product 100%. If you are not satisfied with ellura, call 877.421.7160. You will receive return information that must be completed within 60 days of the original order shipment for a full refund. If more than one box was purchased, additional boxes must be returned unopened.

Q: How do I make a return?

A: Returns require a return authorization (RA) number. Please email us at orders@trophikos.com, or by calling Customer Service at 877.421.7160, from 8:30 a.m. – 5:00 p.m. EST, Monday through Friday, to be issued your RA number. Once received the RA number will be valid for 14 days. Any return received without an RA number will not be reimbursed.

Please email questions or concerns to info@trophikos.com, or call Customer Service at 877.421.7160, from 8:30 a.m. – 5:00 p.m. EST, Monday through Friday.