Order FAQs

Order FAQs

Order FAQs

Q: What if I am having trouble with shopping cart and payment processing?

A: Please contact Customer Service at 1.877.421.7160, from 8:30 a.m. – 5:00 p.m. EST, Monday through Thursday and 8:30 a.m. – 3:00 p.m. EST on Fridays and we can take your order and payment by phone.

Q: How long will it take for my order to arrive?

A: Orders are typically processed and shipped within 24 hours (Monday-Friday, excluding holidays and weekends). All orders are shipped via USPS, and are expected to arrive in 5 to 7 business days from the ship date within the 48 continental states. Expedited shipping is available via Fedex for an additional charge. You will receive an email with tracking information from Stamps.com for USPS shipments (all free domestic shipping orders) or from Federal Express (if expedited shipped was purchased). Please visit USPS.com or federalexpress.com to track your order with this information.

Q: How much is shipping?

A: Shipping is free for U.S. orders only. Additional charges apply for expedited shipping and international orders.

Q: Do you ship to international addresses?

A: Yes, ellura is available for shipping to select international locations via Fedex International Economy. Shipping charges are applied and charged separately. To place an international order, please call 1.877.421.7160 or email orders@trophikos.com. Custom fees do apply for various locations and will be the responsibility of the customer upon Fedex arrival. Any returned shipments requiring redelivery will incur additional shipping fees which must be approved prior to resending. Note: international shipping to some countries may be available at www.amazon.com.

Q: I didn’t receive my order. What should I do?

A: Contact us at 1.877.421.7160 and we will be able to track your order and will issue a replacement order if necessary.

Q: What is your return policy?

A: We accept returns of unopened product purchased at myellura.com or directly from Trōphikōs, LLC within 60 days. Please contact Customer Service at orders@trophikos.com or call us at 1.877.421.7160 to discuss returns. Restocking fees may apply.

For additional support, please contact Customer Service at 1.877.421.7160, from 8:30 a.m. – 5:00 p.m. EST, Monday through Thursday and 8:30 a.m. – 3:00 p.m. EST on Fridays or email orders@trophikos.com.

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